Prime Retail aims to provide a smooth and fair return process for our customers.

If you are not satisfied with your purchase, you may request a return within 14 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as received.

Once the returned item is inspected and approved, refunds will be processed to the original payment method.

If a product arrives damaged or faulty, please contact our support team immediately so we can assist with a replacement or refund.

For return requests, contact support@primeretail.co.uk